Return&Refund

You have total peace of mind! We happily accept returns within 30 days from the date your order was delivered (excluding custom phone cases or custom accessories which are FINAL sale). 

All return items must be received to our office before a refund or exchanged can be issued.

Return postage charges are non-refundable unless the item was faulty or incorrect.

Please email us at support@ikivvi.com with your order number so we can provide you with all the return process details.